Best Western Grand Hotel - Hartlepool

ex. BEST WESTERN The Grand Hotel

Swainson Street, Hartlepool, United Kingdom, TS24 8AA  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Best Western Grand Hotel - Hartlepool

Free Wi-Fi

Free Wi-Fi in rooms

Parking

GBP 3 per day

Luggage storage
24-hour

Late check-in/ -out

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant

Fitness/ Gym

Exercise gym

Swimming pool

Indoor swimming pool

Spa and relaxation

Jacuzzi

Overview

Best Western Grand Hotel is a 3-star comfortable accommodation to stay in Hartlepool. Founded in 1900, the hotel underwent a renovation in 2008.

The hotel is set in the center of a business area around 20 minutes' walk of Summerhill Country Park and Outdoor Activities Centre. The property is located within a 10-minute walk to the center of Hartlepool.

Best Western Grand Hotel can be reached in a 30-minute drive from Durham Tees Valley airport.

Rooms

The luxury rooms at Best Western Grand Hotel come with free Wi-Fi, climate control, TV with satellite channels, a microwave and a fridge. The rooms feature a contemporary interior.

Eat & Drink

Breakfast is offered in the restaurant every morning. Guests can also enjoy American meals at the excellent restaurant. The elegant bar serves a selection of beers, tea and spirits. The property is a 5-minute walk from the coffee shop Parmos.

Services

24-hour front desk, laundry and housekeeping as well as free self parking, currency exchange and an elevator are available for guests' use.

Relax

An indoor swimming pool and a golf course are also offered on the premises.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Private parking is possible at a location nearby at GBP 3 per day.

Year renovated:   2008.  Number of floors:   5.  Number of rooms:   48.

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Facilities

General

  • Non-smoking property
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in/ -out
  • No pets allowed
  • Elevator
  • Currency exchange
  • Ice machine

Sports & Fitness

  • Exercise gym
  • Golf course

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Wedding services
  • Wake up service
  • Shops/Commercial services
  • Newspaper service

Dining facilities

  • Paid breakfast
  • Restaurant
  • Bar/ Lounge area
  • Free breakfast

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots

Leisure facilities

  • Indoor swimming pool
  • Jacuzzi

Room facilities

  • Free Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Hair dryer

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Data ports
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 2 pm FREE
Check-out until 11 am FREE

Children and extra beds

All children
0 - 2 years
Crib FREE
Maximum capacity of extra beds in a room is 1. 
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel Best Western Grand Hotel - Hartlepool Hartlepool location
Show big map »

Hotel Address:

Swainson Street, Hartlepool, United Kingdom, TS24 8AA

Get directions
City Center
  • Hartlepool
    500 m
Airports
  • Durham Tees Valley (MME)
    24.1 km
  • Newcastle Airport (NCL)
    49.7 km
  • Bus stop
    12.4 km
Restaurants
  • Parmos
    40 m
  • Tavistock Italia
    20 m
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2008
  • Number of floors:
    5
  • Number of rooms:
    48

Hotel Awards

UKHOTEL AWARDSRecommendedHartlepoolBest Western Grand Hotel

According to guest reviews, the hotel has been rated as
Best 3 Star Hotels in United Kingdom

Use Badge

Rooms and availability

Best Western Grand Hotel photos Exterior Hotel information
Large Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Bathtub
    • Air conditioning
    • + More
  • General:Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Coffee/tea maker
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Large suite with separate seating area and luxury bathroom. Some have spa baths.

Best Western Grand Hotel photos Room
Standard Single Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Work desk
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toiletries
  • Toilet
  • Dining:Coffee/tea maker
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Our standard single bedded rooms are furnished to a high standard, with cozy beds, free Internet, flat screen TV, tea and coffee facilities and complimentary toiletries as a minimum, we are sure you will want to stay!

Standard Twin Room for Single Use
  • Max occupancy:

    1 person

  • Bed type:

    2 Single beds

  • Check Prices
Room Description:

Twin room sole use

Queen Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Queen-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Jacuzzi
    • Air conditioning
    • + More
  • General:Free internet access
  • Work desk
  • Ironing facilities
  • Direct dial phone number
  • Bathroom:Walk in shower
  • Hair dryer
  • Toiletries
  • Dining:Coffee/tea maker
  • Dining area
  • Media:Satellite TV
  • Wake up service
  • Radio
Room Description:

Our suites are furnished to a high standard, with cozy beds, free Internet, flat screen TV, tea and coffee facilities and complimentary toiletries as a minimum, we are sure you will want to stay! This room is equipped with a walk-in shower, dining area and a Jacuzzi®.

Best Western Grand Hotel photos Exterior Hotel information
Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Super King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Coffee/tea maker
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Suite|Suite

Best Western Grand Hotel photos Room
Standard Flat
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Work desk
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Coffee/tea maker
  • Media:Flat-screen TV
  • Wake up service
Room Description:

This spacious room offers tea and coffee making facilities, a flat-screen satellite TV, and hairdryer.

Family Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed, 2 Single beds

  • Check Prices
Room Description:

1 Double 2 Twin Beds, Non-Smoking, Family Room, Shower Only

Spacious Flat
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

This spacious room offers tea and coffee making facilities, a flat-screen satellite TV, and hairdryer.

Best Western Grand Hotel photos Room
Executive Double Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Work desk
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toiletries
  • Toilet
  • Dining:Coffee/tea maker
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Our executive double bedded rooms are furnished to a high standard, with cozy beds, free Internet, flat screen TV, tea and coffee facilities and complimentary toiletries as a minimum, we are sure you will want to stay!

Best Western Grand Hotel photos Room
Executive King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Work desk
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Dining:Coffee/tea maker
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Spacious room with a king-size bed.

Best Western Grand Hotel Location

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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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What's nearby

Popular areas

  • City Center400 m

Places of interest

  • Burn Valley Social Club1.0 km

Amusement

  • Mason Amusements200 m
  • C Cooper300 m
  • Vue Cinemas300 m
  • Hartlepool Indoor Bowls Centre400 m
  • Sam's Snooker & American Pool500 m
  • Vue Entertainment500 m
  • Hartlepool Snooker Centre600 m
  • UK Superbowl2.2 km
  • Arcadia MGM Leisure Ltd3.3 km

Stadiums

  • Victoria Park400 m

Local attractions

  • Summerhill Country Park and Outdoor Activities Centre1.9 km
    Summerhill Lane
  • Ward Jackson Park11.4 km
    Lerwick road
  • Zetland Lifeboat Museum and Redcar Heritage Centre12.3 km
    60 Esplanade
  • Heugh Battery Museum2.7 km
    Moor Terrace Moor Terrace, The Headland
  • Redcar Beacon 11.8 km
    Coastal Road

Near the hotel

  • PSS Wingfield Castle170 m
    Museum Road
  • Hartlepool Quay490 m
    Hartlepool Marina Maritime Avenue Jackson Dock
  • National Museum of the Royal Navy Hartlepool630 m
    Hartlepool Marina Maritime Avenue Jackson Dock
  • Camerons Brewery Visitors Centre200 m
    Stockton Street
  • HMS Trincomalee620 m
    Jackson Dock The National Museum of the Royal Navy Hartlepool
  • Museum of Hartlepool770 m
    Jackson's Dock Maritime Avenue

Restaurants nearby

  • Parmos40 m

    Address: Victoria Road

    62% likes this, based on 157 reviews

  • Mary Lambert's Cafe and Takeaway120 m

    Address: Unit 1, Villiers Street, Hartlepool, TS26 9DD
    Phone: 1429 279077

    66% likes this, based on 22 reviews
    Cuisine: British

  • The Flagship Restaurant230 m

    Address: Stockton Street
    Phone: 01429 857177

    86% likes this, based on 60 reviews
    Cuisine: European

  • Tavistock Italia20 m

    Address: Swainson Street
    Phone: +44 - 1429 - 266345

    62% likes this, based on 15 reviews

  • Flix movie cafe200 m

    Address: Church square

    83% likes this, based on 20 reviews
    Cuisine: English

Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2008
  • Number of floors:
    5
  • Number of rooms:
    48

Hotel Awards

UKHOTEL AWARDSRecommendedHartlepoolBest Western Grand Hotel

According to guest reviews, the hotel has been rated as
Best 3 Star Hotels in United Kingdom

Use Badge

Cities nearby
  • Seaham hotels - 19 km
  • Yarm hotels - 22 km
  • Sedgefield hotels - 15 km
  • Stockton-on-Tees hotels - 14 km
  • Middlesbrough hotels - 12 km
  • Guisborough hotels - 19 km
  • Saltburn-by-the-Sea hotels - 19 km
  • Newton Aycliffe hotels - 24 km
  • Spennymoor hotels - 24 km
  • Peterlee hotels - 11 km

Best Western Grand Hotel Reviews

Guest reviews are submitted by our customers after their stay at Best Western Grand Hotel

Average guest rating

7.0out of 10
Very good
Based on 62 reviews

Rating by category:

Value
9.0

Guest reviews

  • Single
    6.2

    Friendly staff

    Parking very limited and need a special permit. The Hotel is in need of repairs to the roof. I had trouble locking my door at one point, the receptionist fixed it for me. There was a terrible smell of drains on the third floor and buckets on the stairs on 2nd and third floor to catch the rain dripping through the roof. The water in these buckets was brown and smelly.

  • Single
    7.4

    Helpful staff and good all round value for money

  • Older travelers
    5.4

    The best bit about the hotel was coming home after 2 nights unabl3e to sleep!

    We had trouble sleeping. It was 27+ and the heating was on full and would not switch off.We had to leave the wuindows open because of the heat.Up until 4 in the morning was constant screaming and drunks outside the hotel, follwed by seagulls screaming for the next few hours. The hotel had a techno night that was so noisy you heard it your rooms. The hotel wants to descide whether it is a hotel or nught club! They forgot to clean our room the second day. The food in the resturant was very poor and the breakfast was a dissapointment. the presentation was poor. The executive room was a very nice room but the double bed was 2 singles with a raised section in the middle.I could and would not recomend this hotel to anyone. In the bar on the night it was really rough and most of my friends felt unsafe

  • Single
    7.4

    Staff were very friendly and helpful

    The car parking was a farce - only 13 spaces as the hotel sold the car park next door.

  • Family with children
    5.0

    The breakfast, for the price of £48 for the room including beakfast for 2 it was good value

    The noise - first there was a party in the hotel with music blaring till 1am then the hotel must be near a nightclub and there was shouting and noise going on until 4am - I did not get any sleep, then the fire alarm went off at 8.45am, then the shower didnt work!!!!!! Not a good experience!!!!!!!!!!!!!

  • Couple
    7.4

    Location

    It did feel a bit old and grubby especially in the restaurant area.

  • Older travelers
    5.8

    The staff were polite and helpful. The food in the restaurant was very good.

    Suitable for a person in a wheelchair???!!! This hotel was mis-sold despite enquiries being made by phone. Every time I wanted to enter the hotel I had to get a member of staff to admit me via a wind-tunnel full of rubbish as all the proper entrances were via steps; the lift needed to be called from outside in the basement in order to get down to the restaurant, necessitating my husband running downstairs in the hope of getting to the call button before I was sent off upstairs in the lift to pick up other passengers (with varying success). The "small step" into the shower (I suggest you check the definition of "walk-in" in relation to showers. I don't think a 9 inch step complies. Any random occupational therapist can put you right on this). There were no grab rails whatsoever in the bathroom which is frankly dangerous for wheelchair users, not merely inconvenient.

  • Couple
    9.6

    I stay here often and always find it a pleasure. Friendly helpful staff , excellent food and nice clean rooms.

  • Group of friends
    7.0

    The rooms my friend and i stayed in were extremely noisy. They were on the main street and there was constant noise throughout the night, which also wasn't helped by the wedding disco which was taking place downstairs.

  • Group of friends
    10.0

    The whole experiencw was very enjoyable from start to finish.A Pleasure to stay there and as I visit that area often I will stay there again.

  • Older travelers
    9.6

    The comfort and size of the rooms were great, with all modern amenities - and great decor - far more than we expected. Having the tavistock restaurant just next door was good so you don't need to venture to far for something to eat. The staff were very friendly, pleasant and nothing was a bother to them. I would certainly recommend this hotel.

  • Group of friends
    5.0

    The rooms were large and breakfast was plentiful.

    I stayed there with my wife in a double and my sister and elderly father in 2 singles. When we arrived we were told that one wing of the hotel would have loud music playing until 3 am but they had moved our party to the other half which had loud music to only 10am. Dad and my Sister were on the 2nd floor but the noise was too great for them to rest so we asked to be moved after 15 minutes discussion they were eventually moved to other rooms that were quieter, this was after being told no other rooms were available. Our room. 309, was tired with mould in the corner of the bathroom and a faulty toilet flush. The bed was two singles joined together with an uncomfortable join between the two and on the other half you could feel the bed springs. The room was too hot and we could not completely turn off the radiator. Opening the window merely opening up the noise of the street. Breakfast was taken under the benefit of unwanted rock music pounding out of loud speakers behind our heads and adverts loudly spoken over the same speakers. The tea cups were stained brown and in dire need of a major clean. I booked this hotel based on Best Western Hotels I have stayed in before and have to say that if this was my first I would be vary wary of staying there in the future. It could easily be a great hotel it it really needs a renovation and do we really need rock music first thing in the morning? Look at the hotel in Nieuw Vennepp, Netherlands to see how a hotel can be improved.

  • Single
    9.6

    Well where do I start! the staff were so friendly and welcoming and went out of thier way to make a my stay very comfortable. Breakfast and meals taken were delicious, fresh, and filling. The standard of my room etc was brilliant. A very clean and spacious (room 306) with quality furnishings, bathroom very clean and a credit to housekeeping. A special thanks to the night porter a helpful and pleasant man. Would not hesitate to return to this Hotel. Thanks to all.

    Would have preferred a residents only lounge, but not a major problem.

  • Group of friends
    8.8

    The fact it was so central for what we needed and the car was parked on Friday evening didn't need to drive until we left on Sunday.

  • Group of friends
    7.4

    Well located not far from Marina where good restaurants and bars are located. Car parking ample and free.

    Not impressed with service at breakfast and quality of food.

How to reach hotel

hotel Best Western Grand Hotel - Hartlepool Hartlepool location
Show big map »

Hotel Address:

Swainson Street, Hartlepool, United Kingdom, TS24 8AA

Get directions
City Center
  • Hartlepool
    500 m
Airports
  • Durham Tees Valley (MME)
    24.1 km
  • Newcastle Airport (NCL)
    49.7 km
  • Bus stop
    12.4 km
Restaurants
  • Parmos
    40 m
  • Tavistock Italia
    20 m
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2008
  • Number of floors:
    5
  • Number of rooms:
    48

Hotel Awards

UKHOTEL AWARDSRecommendedHartlepoolBest Western Grand Hotel

According to guest reviews, the hotel has been rated as
Best 3 Star Hotels in United Kingdom

Use Badge